Privacy policy

Draft for the prototype. Have it reviewed against the Australian Privacy Principles before launch.

What we collect

• Account details: your name, email, phone (optional for buyers) and a hashed password.
• How you use the 3D models: time spent, which rooms and modes you looked at, and whether you opened photos, measured, used AR or moved furniture. We collect no keystrokes, cursor movements or screen recordings.
• What you create: saved homes, private notes and messages you send to agents.
• A sign-in cookie, and an anonymous ID kept in your browser that lets us count repeat visits.

Who sees it

• Your notes are private to you. Agents see only how many notes you took on their listing, never what they say.
• Listing agents see your name, contact details and activity on their listings only, and only if “Share my interest with listing agents” is on. You can turn it off any time in Account. If you send an enquiry, that agent gets your name, email, phone and message.
• Agents always see anonymous totals, such as view counts and time spent per room.
• Our service providers process data on our behalf: hosting (Vercel), database (Neon), email delivery and, for agencies, payments (Stripe). We don’t sell personal information.

Your choices

• Change your details or sharing setting in Account.
• Delete your account in Account. Your notes, shortlist and enquiries are deleted, and your past visits become anonymous.
• Questions or access requests: contact the OpenHome 3D team.